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Larch Computer Services Ltd
Unit 1B, Blackbushe Business Village, Yateley, Hampshire. GU46 6GA
Tel:01252 743600  Fax: 01252 743636 E-mail:
sales@larch.com

About Us

Larch Computer Services has been providing IT Support Services to business clients in Hampshire, Berkshire, Surrey, and around the Thames Valley since 1986.  Those Support Services, initially comprising Computer Maintenance, predominantly  Hardware Maintenance & Network Support , have evolved, due to the increased importance of Information Technology generally, and Microsoft Networking Products & the Internet / E-mail specifically, into a comprehensive portfolio of IT Products and Services. 

 

IT Support Services

Larch Computer Services is an ISO 9001:2000 approved reseller of Information Technology Solutions with more than 18 years experience of supplying business clients with a comprehensive range of IT Products & Services, tailored to meet their specific requirements.

IT Solutions

IT Products

bulletHardware
bulletSoftware
bulletConsumables

IT Services

bulletConsultancy
bulletInstallation
bulletMaintenance
bulletSupport
bulletTraining

Computer Sales

Larch Computer Services is a reseller of information technology products, supplying a comprehensive range of computer equipment & software, and is a provider of installation & support services for these products.

Product Sales

bulletHardware

Server Hardware:

Servers from all the major manufacturers as well as our own generic brand of Intel Tower Servers or Rack-mount Servers, built to the highest standards using quality components.  Servers can be optimised for use as a File & Print Server, Mail Server, Applications Server, or  Database Server as required.

PC Workstation Hardware:

Personal Computers from all the major manufacturers as well as our own generic brand of Intel or AMD Desktop Computers and Midi Tower systems.

Mobile Devices:  

Laptops, Notebooks, PDA's and Accessories from all the major manufacturers. 

Networking & Communications Equipment: 

Network Infrastucture and Comms Equipment from all the major manufacturers.  Hubs, Switches, Routers, Terminal Adaptors, Modems and Appliances.

Printer & Other Peripheral Equipment: 

Colour Laser Printers, Mono Laser Printers, Inkjet Printers, Impact Printers (Dot Matrix Printers), Scanners, Cameras and other Accessories.

Various extended warranty, on-site maintenance and support options are available on all equipment supplied.

Hardware brands supplied: IBM, Hewlett Packard, Fujitsu Siemens, Acer, Dell, Toshiba, Sony, Cisco, 3Com, D-Link, APC

bulletSoftware

Operating System Software (OS):  Microsoft Windows XP Professional ( XP Pro).  Windows 2000 Professional (2000 Pro) is currently still available

Network Operating System Software (Server Operating System):  Microsoft Windows 2003 Server,  Microsoft Small Business Server 2003 (SBS 2003) Novell Netware 6.5.

Mail Server Software: Microsoft Exchange Server 2003, Mailgate.

Proxy Server / Firewall Software:   Microsoft Internet Security and Acceleration Server (ISA Server)

Fax Software:  Equisys Zetafax, Symantec Winfax Pro

Applications Software:: Microsoft Office 2003, Sage Line 50, Sage ACT.

Antivirus Software:  Network Associates Active Virus Defence (VirusScan, NetShield & GroupShield), Sophos.

Backup Software:  Veritas Backup Exec, Computer Associates Arcserve.

bulletConsumables

System Solution Sales

bulletNetwork Solutions
bulletInternet Solutions
bulletE-mail Solutions
bulletBackup Solutions
bulletFax Solutions
bulletWebsites

Network Installations

bulletHardware
bulletSoftware
bulletCabling

Maintenance & Support Sales

bulletHardware Maintenance Contracts
bulletSoftware Support Contracts
bulletNetwork Support Agreements
bulletOperating System Support Agreements
bulletTelephone Support
bulletAd Hoc Repairs
bulletWorkshop Repairs

Technical Sales

bulletConsultancy
bulletBusiness Critical Systems
bulletDisaster Avoidance
bulletDisaster Recovery Planning
bulletTraining

Computer Networking Installations

Larch Computer Services provides a complete "end to end" network design and installation service from the initial site survey & performance requirement determination, through cabling installation, network infrastructure hardware installation & configuration, server & client PC installation, client software & applications software installation, to the final commissioning, testing and documentation of the completed network installation..

Site Survey:
A cabling engineer will attend site and document the physical and environmental characteristics of the site and establish the network performance and cabling installation requirements.

Network Design:
Network topology & infrastructure hardware are specified to meet agreed performance and environmental requirements.

Network Cabling Installation:
In collaboration  with selected partner companies, where necessary,  supply and install structured cabling systems for  data, & voice if required.

Network Infrastructure Hardware Installation:
Patch Panels, Hubs, Switches & Routers, supplied, installed configured to meet operational requirements.

Server Installation & Client PC Installation:
Server Hardware and Server Software installed and configured as per agreed requirements.  Client Applications Software installed as per standard install procedures, customised to particular requirements
.

Installation Hand-over:
Once the installation has been completed to the customer's satisfaction, the documentation is handed over and the necessary support agreements put into place.

Computer Maintenance

Larch Computer Services offers flexible Computer Maintenance Agreements, which include: Hardware Maintenance, Operating System Support, Network Support, (Network Operating System & Network Infrastructure Support), Backup Software Support, Antivirus Software Support & Application Software Support.

Hardware Maintenance: The standard Maintenance Agreement specifies a maximum response time and provides on-site repair with all parts, labour and travel costs included. Loan equipment is available if on-site repair is not achieved, to ensure that the client’s business is not affected by lack of facilities.

Fast Response: Provision of a service engineer on site within four hours of receipt of logging a fault call.  Normal Response: Provision of a service engineer on site within eight hours of logging a fault call.

Super Service: If an on site repair is not possible, an equivalent loan unit will be provided within one working day for the duration of the repair. Standard Service: If an on site repair is not possible, an equivalent loan unit will be provided within three working days for the duration of the repair.

Computer Maintenance: Includes power lead / power adaptor, standard keyboard & mouse, monitor, basic speakers.   Also includes, as required, post hardware failure re-installation of customer supplied operating system (Microsoft Windows only) and re-installation of customer supplied drivers for devices installed within the computer, and for peripheral devices listed on the Agreement Schedule.

Peripheral Maintenance: Includes power lead / power adaptor.  Includes, as required, post hardware failure re-installation of customer supplied driver software into Computer Equipment listed on the Agreement Schedule.

Network Infrastructure Maintenance provides maintenance cover for patch panels, patch leads, fixed cabling, wall sockets, fly leads and the networking functionality of client PC’s, Laptops and Network Printers. (Installation and configuration of customer supplied network client software for server operating systems listed on the Agreement Schedule.)   

Computer Support

Larch Computer Services offers flexible Software Support Agreements, which include: Operating System Support, Network Support (Network Operating System), Backup Software Support, Antivirus Software Support & Application Software Support to complement the Computer Maintenance & Network Infrastructure Maintenance Agreements.

Operating System Support provides for re-installation of customer supplied operating system and driver software, as required, after a hardware failure (Post Hardware Failure), or after an operating system failure (Post Hardware or Software Failure).

Network Operating System Support provides Operating System Support as above, for a server, but with the additional benefit of having the latest customer provided tape backup restored.

Telephone Support provides telephone assistance in the rectification of faults with hardware or software listed in the Agreement Schedule. 

Service Pack & Driver Update Support provides post hardware or software failure download & installation of latest Service Packs, Drivers & Critical Updates as required. Only available with a Broadband connection to the Internet.

Backup Software Support provides for re-installation of customer supplied Backup Software after a hardware failure (Post Hardware Failure), or after an operating system or tape Backup Software failure (Post Hardware or Software Failure).

Computer Networks

Larch Computer Services offers a comprehensive range of manufacturers' equipment in networked configurations for Local Area Networks (LAN's), multi-site Wide Area Networks (WAN's) and Internet Links, and can offer both internal and external E-mail solutions.

Our strengths lie in network configurations using both Microsoft Windows NT and Novell Netware. 

Computers and Internet Solutions

Larch Computer Services'
Internet Solutions provide Secure Web Access and E-Mail for the Local Area Network utilising products such as Microsoft ISA Server, Microsoft Exchange Server or Mailgate, with an ADSL Router (or ISDN Router where ADSL is not available). Additional Internet Security can be provided through the use of a properly configured Firewall.

Internet Access & E-mail for standalone or Remote Users can be provided with Internet Explorer & Outlook, or Outlook Express, via an ADSL Router, ADSL Modem, ISDN Router, ISDN TA or 56K Modem.

Remote Access and inter-office networking can be provided via a VPN (Virtual Private Network).

Technical Support

Larch Computer Services

We carry various manufacturers' authorisations, due to our technical excellence, and are accredited with the BS EN ISO 9002 1994 quality standard.  

We cover the following: Software installation and configuration, repair and service, hardware and network support (WAN's LAN's & Internet).

  We are appointed as a Novell Business Partner (Originally a Gold Specialist, one of the first in the country) and we have accreditation's with Compaq, Citrix, 3Com and Hewlett Packard, as well as supplying our own range of PC's and file servers. All of these authorisations from leading industry companies recognise our commitment to technical excellence and, through this, our dedication and competence.

In addition to this we have been accredited with the BS EN ISO 9002 quality standard (formerly BS 5750 ) for several years.

 

Larch Computer Services Ltd
Unit 1B, Blackbushe Business Village, Yateley, Hampshire. GU46 6GA
Tel:01252 743600  Fax: 01252 743636 E-mail:
sales@larch.com

 
Larch Computer Services

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